Lacey Appliance Care
When you book through our online form or by phone, we request a few things: who you are, a number to call, the street address of the home with the appliance, and details about the machine: the type, brand, model and serial number if you have them, and what it is doing. You may add notes such as a gate code, parking directions or pets in the home. We collect only what helps us schedule and complete the repair. We do not ask for card numbers, and please do not type them into the form.
Each detail has a job. Your name and phone let our scheduling desk confirm an arrival window and reach you if timing shifts. The street address gets the technician to the right door. The appliance details help us bring the right parts and, when a part must be ordered, match it to your model. After the repair, your name, address and machine details appear on the invoice with the warranty terms, so the warranty can be honored later. We do not use your details to build advertising lists.
Our online form is delivered through Web3Forms, a form service that passes your message to our team’s inbox; it handles that message under its own privacy terms. Inside the company, our scheduling desk and the technicians assigned to your repair see your details. When we order a part, the supplier usually needs only the model and part number. If you pay by card at the visit, the payment goes through a card processor rather than being written down or stored by us.
Booking and invoice records stay on file for as long as the warranty on your repair runs, and after that for as long as ordinary bookkeeping and tax recordkeeping call for. Form requests that never turn into a visit are deleted once it is clear they are no longer needed. The care note itself stays with you, not in our files, although the invoice keeps a short record of the work so a later visit can start with some history.
Your information is not for sale. Your name, phone number, address and appliance details are never sold, rented out or swapped with anyone, and marketers never get them from us. The only outsiders who touch any of it are the form service that carries your message and, when needed, the card processor and parts suppliers described above, each for the narrow purpose of getting your repair done.
You can ask us to delete your details at any time, either by phone or by sending a request through the same online form with a note saying what you want removed. Our team will confirm the request and clear your information from our scheduling records and inbox. If we have repaired a machine for you, we may need to keep the invoice itself for bookkeeping, and we will tell you what stays and why. You can also ask us to correct anything we have wrong.