Most questions we hear in Lacey, Olympia and Tumwater come down to four things: when a technician can arrive, what the visit costs, whether we work on your machine, and whether your street is on our routes.
Phone us or fill in the online form. Either way, tell us which appliance it is, the brand and model if you have them, what it is doing, and the address. Our scheduling desk reads each request, asks anything the technician will need to know, such as whether the range runs on gas or propane, and agrees an arrival window with you. A photo of the model and serial sticker saves time at the house.
It is the span of time in which the technician will reach your home, set by our scheduling desk when you book. Repairs vary, and an earlier call can run long, so a window is more realistic than an exact time. If the plan shifts, the desk lets you know as soon as it can, and you are welcome to move the visit if the new timing does not suit you.
Yes, ideally an adult with the authority to say yes to the written price, because no repair starts without one. Tenants can book, but whoever pays for the repair, often the landlord, may need to be reachable by phone to approve it. If a neighbor or relative will let the technician in, tell our scheduling desk ahead of time and make sure they know how to reach you.
We try. A refrigerator or freezer running warm is the call our desk works hardest to fit into a same-day slot, as far as the schedule stretches. In the meantime, leave the doors closed, shift the milk, meat and leftovers to an ice-filled cooler, and check the breaker. Leave the unit plugged in unless you notice a burning smell; in that case, unplug it and tell us when we confirm.
It includes the trip to your home, the technician’s time hearing what has been going on, and whatever tests the machine calls for, from electrical readings with a meter to temperature checks, water-fill and drain runs, and gas pressure on a manometer. At the end, you learn which part failed and why, and you receive a single written repair price. That diagnosis is yours to keep either way.
It stops being a charge of its own and becomes one of the pieces that make up the approved repair price. You will never see the visit billed as an extra line. The full amount is in writing before any work starts, so the figure you agree to is the figure on the invoice, unless you later approve an additional repair in writing.
Then the $99 covers everything for that visit, and nobody will push you. Some owners decline because the machine is old, some want to weigh the price against a replacement, and some need time to think. Whatever the reason, you keep the named fault and the written price, and you can take your time deciding. Our technician packs up, and you settle the visit the usual ways, card or check included.
Not without your say-so. The written price covers the repair we described to you. If our technician finds a second fault once the first is fixed, we stop, explain it, and write a separate price you can accept or turn down. Installing an ordered part on a later visit adds no second trip charge. You can pay with a card, a check or another usual method, and the warranty is written on the invoice.
In the kitchen: dishwashers, refrigerators, freezers and the ice makers inside refrigerators, plus ovens, stoves, ranges, cooktops and wall ovens, whether they run on gas, propane, electricity or induction. In the laundry room: washers in every common layout, front-load or top-load, stacked or compact, and gas, propane or electric dryers. Garage freezers count too. Commercial equipment, wine cellars, disposals, microwaves, water heaters and HVAC go to other trades.
Most local kitchens and laundry rooms hold one of these: Maytag, Whirlpool, Amana, KitchenAid, Kenmore, Frigidaire, Frigidaire Gallery, Electrolux, Bosch, LG, GE, GE Profile and Café. We are independent, with no affiliation to any of these makers, and when a machine is still under its original coverage, we will send you back to the maker first. Samsung washers, dryers, dishwashers and ranges are on our list as well.
Yes. A manometer comes out on every gas or propane range, cooktop, wall oven and dryer we test, because a pressure reading beats a guess. We check igniters, burner valves and whether the burners match the fuel. Gas work stays with our technicians. Anyone who smells gas should get out of the house first and only then call the gas utility, propane supplier or emergency services.
Most ice maker trouble comes from a short list of parts: the fill valve, a fill tube that has frozen shut, the ice maker module itself, an overdue water filter, or the door-mounted dispenser parts. Our vans carry the common ones, so a technician can often test, replace and run a fresh harvest cycle in one visit, then leave a care note about the filter.
All of Lacey, Olympia and Tumwater, from Hawks Prairie, Jubilee and the Lakes to South Capitol, Cooper Point, Tumwater Hill and Bush Prairie. Our map centers on Lacey, and the other two cities are on the same routes. If your home is just past those city lines, in unincorporated Thurston County, ask our scheduling desk, which will give you a clear yes or no.
It does, in a different way in each city. A few of Lacey’s wells carry a little more iron and manganese than the taste-and-color guideline suggests, leaving grit in fill valves and the screens where water enters. Olympia’s soft water barely scales, but it makes detergent overdosing easy, and that brings suds, residue and etched glass. Tumwater’s city water sits in the soft-to-moderate range. Homes on private wells outside the cities may see iron too, and our care notes adjust to each source.
It can stress them. When Puget Sound Energy restores power after a fall or winter storm, surges and sudden restarts can scramble electronic controls, and refrigerators and freezers sometimes struggle to get back to temperature. Once the lights return, check each machine: clocks, displays, and whether the freezer still feels cold. If something will not reset or cool, call our scheduling desk, and read our care note on appliances after an outage.
Because our route map has Lacey in its middle, and Olympia and Tumwater share its loops. The name tells people where our routes center, not where our work stops. The second half, Care, is about what we leave behind: a short note on how to keep the repaired machine running. Every home on our map gets the same technicians, written prices and care notes.
Call our scheduling desk. If the machine is outside what we repair, we say so on the phone.