Each repair we take on in Lacey, Olympia and Tumwater begins with a $99 diagnostic visit. Give the written price your yes and that figure takes in the $99; say no, and the visit fee closes the account.
The $99 visit is how every repair begins. It pays for a technician to come to your home, hear the story of the fault, and test the machine properly: circuits with a meter, cabinet temperatures with a thermometer, water fill and drain on washers and dishwashers, and fuel pressure on a manometer. What you get back is the name of the part at fault and a repair price you can hold in your hand. We charge for the visit because the diagnosis is real work, done with real tools, and charging for it keeps the repair price about the repair itself. What we never do is start that repair before you have read the price and said yes.
Here is the rule in full. Put your initials beside the written figure, and the $99 you would otherwise owe for the visit is counted as a portion of it. Nobody tacks it on afterward, and the invoice never lists it twice. The written figure is the whole number for the repair we described. Should you choose to stop there, for any reason at all, the $99 covers everything, and you keep what we found: the failed part, the reason it failed, and the price in writing. Some people decline because the machine is near the end of its life, some want to weigh a replacement, and some simply need time. All of those are fine with us.
We do not publish repair prices, and that is deliberate. A dishwasher that will not drain might need a cleared filter or a new drain pump, and a cold dryer might need a thermal fuse or an igniter; one list price would be wrong for most people who read it. Testing first lets us write the price for your machine. Parts that need ordering bring our technician back to your door with no second trip charge on the bill. A machine still inside its manufacturer’s coverage belongs with that maker first; expect our scheduling desk to mention it when you call. Payment can be a card, a check or whatever common method suits you, and your invoice lists how to reach us and spells out the warranty.
| Where things stand | Your total |
|---|---|
| You sign off on the repair we wrote up | The written figure, which already holds the $99 |
| You decline the repair after the diagnosis | $99 for the visit, and that is all |
| The part has to be ordered for a return visit | The price you approved; the return trip costs nothing extra |
| We find a second fault after the first repair | Nothing extra unless you approve a new written price |
| Manufacturer coverage has not yet run out | Nothing to us; we point you to that warranty first |
Book the visit, hear the diagnosis, read the price; from there, a yes carries the $99 into the repair total and a no ends things at the $99 you already know about.
Request servicePhone or the form. Mention the brand and what the machine is doing; our scheduling desk sets an arrival window.
Meter, thermometer, fill and drain timing, a manometer on gas lines. Then we tell you which part quit, in everyday words.
The full repair on paper before a screw turns. Our $99 visit is tucked into that number if you go ahead.
A test run, a tidy floor, warranty terms on the invoice and a short note on what to clean and when.
$99 for the visit, and it is one line inside the repair quote you approve.